Refund Policy: Niloway Ayurveda maintains a stringent no-refund policy. Once an order is placed and payment is processed, we do not entertain requests for refunds, irrespective of the circumstances. We stand by the quality of our products and ensure thorough quality checks before dispatch to guarantee customer satisfaction.
Return Policy: In the event of failed courier delivery or customer refusal to accept the shipment, prepaid payments will be eligible for a refund, with deductions applied for logistics costs incurred. The refund process typically takes up to 10 business days to complete, subject to banking and transactional processing times.
Conditions for Returns:
- Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us immediately at contact@nilowayayurveda.com with supporting evidence (e.g., photographs). We will assess the situation and provide appropriate assistance.
- Incorrect Items: In the rare instance where you receive an incorrect product, notify us promptly. We will arrange for the correct item to be shipped to you at our expense, provided the incorrect item is returned in its original condition.
Non-Returnable Items: Certain items are non-returnable for hygiene reasons or due to their perishable nature. Such items will be clearly indicated on our website at the time of purchase.
Procedure for Returns: To initiate a return or for any queries regarding our refund and return policies, please contact our customer service team at contact@nilowayayurveda.com. Our team will guide you through the return process and provide necessary assistance.
Policy Updates: This policy is effective immediately upon publication and may be revised periodically without prior notice. We encourage you to review this policy regularly to stay informed of any updates.
For any further inquiries or clarification regarding our refund and return policy, please do not hesitate to contact us. Your satisfaction and trust in Niloway Ayurveda are of utmost importance to us.
Shipping and Delivery
At Niloway Ayurveda, we strive to deliver your orders promptly and efficiently. Shipping times typically range from 4 to 14 days, depending on your location and local courier services. Please note that these estimates may vary due to factors beyond our control, such as customs clearance or unforeseen logistical delays.
Standard shipping charges will apply at the time of placing your order. However, during promotional periods or special offers, these charges may be waived off as part of our commitment to enhancing your shopping experience. It is important to note that shipping charges are non-refundable, regardless of any subsequent order cancellations or returns.
We work diligently to ensure your packages are dispatched in a timely manner and trackable through our shipping partners. For any inquiries regarding shipping or delivery, please reach out to our customer service team at contact@nilowayayurveda.com. Your satisfaction is our priority, and we appreciate your understanding and support as we strive to provide you with exceptional service.
Thank you for choosing Niloway Ayurveda.